MONDAY WE LOOKED AT THE Kevin Smith/Southwest Air twitter/blog customer service interaction … along with hundreds of thousands of others. (story HERE)
It was hard finishing the article because I was seeing the Twitter “Whale Fail” when checking for updates.
WHEN WE LAST LEFT SILENT BOB
It appeared he was agreeing to be a guest on the Larry King Show.
After posting the article I was able to access the second Southwest Air apology, written by Linda Rutherford, Vice President of Communications and Strategic Outreach. The former VP of Public Relations and Community Affairs, she was a reporter for the Dallas Times Herald newspaper. This is her post: My Conversation with Kevin Smith.
Later Monday night, it appeared that Smith was done. He did not get what he wanted – admission that he was NOT To Fat To Fly - but he got more than many who have received humiliating treatment by an air carrier.
Smith posted this blog entry Running out of gas on this subject. It appeared to be his last word on the conflict.
TUESDAY NIGHT/WEDNESDAY MORNING PODCASTS
Twenty-four hours after that blog, Kevin Smith started posting short YouTube clips.
He also posted this tweet:
Wow. Natali – the girl on the plane (SModcast106), tracked me down. What she wrote meant the world to me. I’ll ask if she wants to share.
The first is a 3:17 minute clip explaining why he is posting these podcasts and mentioning that there are seven to ten media trucks outside his house. (HERE)
The first dozen clips cover the same information posted in the 1 hour 27 minute voice-only SMODcast 106 augmented by the conversation with Linda Rutherford.
Emphasized his humiliation at the incident. Complained about the inaccurate information from from the first Southwest Air apology. Written by Christi Day, “Not So Silent Bob” becomes a “kick in the nuts” at paragraph three. Complains about disclosure of private travel information, that he occasionally purchases two tickets and points out that he never got the first phone call.
I *AM* TOO FAT TO FLY ON SOUTHWEST AIRLINES
The second half of the posts covers his point that he is too fat to fly in the narrow Southwest Airline seats:
He suggests that fellow travelers that weigh more than 200 pounds consider buying two seats for a Southwest Airline trip. More consistent than the current Southwest Air policy which appears to be inconsistently and poorly handled in some situations.
Here is the Q&A section discussing Customers of Size (HERE), Southwest says that “… less than half a percent” of their customers are affected. (That might have been true when the policy was adopted 29 years ago,)
He continues to point out that 2 out of 3 Americans are “Customers of Size” and interviews Natali, the girl who was told to buy two seats on his final flight home, on this SModcast (Thinicism)
You can access all 24 video clips HERE.
Mike “FossilMedic” Ward
PS: Kevin Smith picked up another million Twitter followers since Sunday, and there are almost 1,400 articles about the incident. It appears more than a thousand are reposts of other articles, about 300 are reposts with a personal opinion.