TWD is closing this weekend for reorganization
TheWatchDesk.com (TWD) is a legacy Washington DC based message board created and run by local firefighters.
In a 2009 article, It is a Labor thing … :
Two-hatting is a polarizing and emotional issue. Phantom, a DCFD employee and PG volunteer, describes the start of TheWatchDesk:
The concept that underlies the operations of TWD had their start in late 2000 when International Association of Firefighter’s Local 1619 attacked members of surrounding locals for volunteering in Prince George’s County Volunteer Fire Stations.
… This board quickly became controversial and moved into private ownership with better software, it was then that Phantom registered the name “TheWatchDesk.com” and with the help of Zorro established the site.
Part of the reorganization is the removal of Phantom from TWD. Last night, Dave Statter covered the ominous announcement (HERE).
Varsity, bare-knuckled discussions
TWD was created in the epicenter of fire department digital presence. Dave Iannone and Chris Hebert started the Metro DC Fire/Rescue Wire in the late 1990s 1980's, along with one of the first fire department websites: Hyattsville VFD
A 2007 article, Digital vs. Reality: The False Facade of Websites, describes the PG digital community:
The original Hyattsville site was one of the most sophisticated for its day. Besides getting Iannone and Herbert an opportunity to create Firehouse.com, it was the start of the explosion of fire company websites, blogs, myspace and social networks.
Thirty of the thirty-seven volunteer companies in Prince George’s County run a web site, as well as the Volunteer Fire and Rescue Association, Fire Commission, IAFF Local 1619 and the county fire/rescue department.
What distinguished TWD was the blunt, in-your-face, posts. A lot of posters were blowing off steam, calling out others and demonstrating the same behavior you would see in a large urban firehouse kitchen.
Many were appalled. I loved it.
Few voices, many listeners on message boards
I looked at firehouse.com participation (October 2007) when one poster was approaching 8600 posts. Wendt would eventually break 10,000 posts and then walk away from all discussion boards:
You need to register in order to post on the firehouse.com forums. As of
last week(October 10, 2007) there were 163,375 registered users.The top ten percent of the posters represent 8575 to 664 cumulative posts. There is an exponential drop off from the top six posters.
I was surprised to learn that 85% of the registered members of Firehouse.com forums have never posted a message.
- No posts 138,604 members 84.8% of membership
- One post 8,825 members 5.4% of membership
- Two posts 3,378 members 2.3% of membership
- Three posts 2,115 members 1.3% of membership
- Four posts 1,382 members 0.8% of membership
- Five posts 999 members 0.6% of membership
This progression continues, with the top 10% of the posters responsible for 295,305 posts. That represents 39% of all of the posts made on the forum.
As TWD started up I was running the community college fire science program and meeting with many chiefs. Was surprised how many commented on what they saw on TWD.
In a slightly exasperated post, regs1 described his reality as a board administrator:
I give you the opportunity to take it completely over, you too can have the great income that you know we make, you can run it anyway you wish, you can deal with the various request that come from other departments in other states.
You can deal with the legal requests, calls from reporters, and yes even decide about what gets posted and what does not. You will get to know the supreme court decision of larry flint vs Jerry Falwell and how it effect the twd operation.
You can find ways to pay the hosting company for hosting the site, and bandwidth.
In an earlier version of the announcement, regs1 referred to actions taken by federal agencies over similar free speech issues. The unique city/state that is the District of Columbia follows federal government rules, regulations and legal precedents.
Is it time to move on?
Message boards have been strangled by the top ten percent of the posters. The issues are stale, newcombers are harassed away, the same "controversies" seem to be in an endless loop, and the power posters act entitled.
Facebook, YouTube, Twitter, blogs and personal websites have exploded. Not aware of any organization using message boards a source of revenue or even to collect eyeballs or emails.
Thanks to the dedicated crew that established and ran TheWatchDesk. They have done righteous work under challenging conditions.
Mike "FossilMedic" Ward





















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University paramedic students were riding DCFD medic units and emt students riding ambulances.
In the first draft, only paramedics employed by DCFEMS could teach. The second draft was better, but required educators to be affiliated with a DC-based ems provider. Most of our clinical instructors work as Maryland or Virginia caregivers.




It has nothing to do with Mrs. Smith …
4 comments. . . and everything to do with local political power
A guaranteed groaner when teaching a fire officer course is to talk about “Mrs. Smith” or The Phoenix Way. Firefighters are quick to point out that they are not in a retail trade. Users of 9-1-1 are called victims or patients, not customers.
With Fire Chiefs Clack and Rubin embracing Brunacini customer service, a brief search on TheWatchDesk will provide vigorous and emotional responses from city firefighters: Baltimore example, Washington example.
DCFEMS Community Service Unit – Go HERE to read Vito Maggiolo’s dcfd.com article
The Phoenix Way does not travel well outside the Valley of the Sun. It makes no difference if the plan was lifted from the PFD website out-of-context or implemented by a retired Phoenix command officer at a new fire department.
But in the city where it started, it is protecting firefighter jobs. There were two significant pressures in Phoenix that provide an example of carbon transformed into a diamond.
PRO-BUSINESS WITH A BULLET
Phoenix public safety unions won the right to collective bargaining in the early 1980s. One result of this political activism was a firefighter-initiated referendum to replace the at-large city council system with single member district elections. This eroded the ability of business leaders to influence city operations.
Phoenix is lead by old-school Republican conservatives. It is the home of two senators who were presidential candidates, Barry Goldwater and John McCain. In the 1980s and 1990s the police chief functioned as a political operative, using his law enforcement authority to investigate and harass political foes. (HERE)
Just before the 1982 single-member district referendum vote occured, more than a dozen firefighters, including the union president, were arrested on cocaine charges. Duane Pell, a former city council member and IAFF Local 493 leader, talked about this incident in a 1993 Phoenix New Times article.
This arrest started a decade of intimidation and harassment of the union president. Eleven years after the unfounded cocaine arrest, IAFF Local 493 President Pat Cantelme filed a $1 million lawsuit accusing the police chief, county attorney and others of violating his civil rights. (HERE)
WE COULD ALWAYS CONTRACT WITH RURAL-METRO
During this time Scottsdale-based Rural-Metro was a successful for-profit contract fire protection corporation. Imagine working every day in a city that is hostile to organized labor and points to a neighboring private corporation when things get dificult. For the metro Washington readers, it would be as if McLean/Tysons, Bethesda/Chevy-Chase, Inner Harbor or Georgetown/West End were protected by a for-profit fire department.
APPLYING NATIONAL LABOR RELATIONS BOARD (NLRB) TECHNIQUES
Phoenix started the Labor/Management effort in 1984 using a NLRB Relationship By Objectives (RBO) procedure . RBO is recommended when labor and management are at an impasse. The RBO process created The Phoenix Way, The Big Five and “Be Nice.”
Be Nice covers both the internal (firefighter) and external (Mrs. Smith) customer. Within the department there was a tremendous effort to encourage, reinforce and reward nice behavior. It was a recurrent feature within their internal publications and videos, retelling customer service stories and celebrating random acts of kindness.
During a discussion of organizational structure, a PFD captain identified a senior staffer as “the Deputy Chief for Being Nice.” For a municipality involved in hard-ball politics, each positive firefighter/civilian encounter increased citizen support of the department.
BE NICE PRODUCES VOTER SUPPORT
Voters passed Proposition 1 in a September 11, 2007 election. Proposition 1 hikes the sales tax 0.2 percent, which will be used to hire 500 new police officers and 100 new firefighters within the next two years. (source – Goldwater Institute)
During an October 2008 budget work session, the Associated Press reported “… a majority of the City Council expressed support for increasing the public-safety budget by $10 million, or about 1.3 percent, while cutting the other departments by 25 percent to 45 percent.”
PROPOSED FY 2010 BUDGET
With a budget deficit approaching $270 million – a 22% reduction in projected revenue - city agencies were directed to provide budgets reflecting a 30% reduction of expenditures. Public safety was directed to provide a 15% reduction. Courts, police and fire account for 68% of the city expenditures.
The proposed FY2010 budget released last week calls for elimination of 1,300 of the exising 14,000 city jobs. (HERE) This reduction is on top of a $90 million budget cut in early 2008.
NONE of the 1,588 firefighter postions were eliminated in the proposed city budget. The department will be losing some of their 350 civilian employees and will run no recruit schools in 2009. The fire department will reduce it’s FY10 budget by 7.5%. (HERE),
“Seventy percent of our general fund goes to first responders,” said Councilman Michael Nowakowski. “You can’t cut from police and fire because it’s a need. Our city is growing and we need officers on the street and firefighters and paramedics out there to protect our families.”
This is a far cry from the city council sentiments in the 1990s, when candidates ran against public safety labor and their featherbedded jobs. Maybe being nice is not just a warm and fuzzy sentiment.
Mike “Fossilmedic” Ward
Diamond or Dust budget series
Lacey, M. (1992, December 30). The Pursuit of Pat Cantelme. Phoenix New Times.
Pasztor, D. (1993, February 3). Arizona’s Own J. Edgar Hoover. Phoenix New Times.
Pasztor, D. (1993, March 3). Firefighter Fires Back: Union Chief Alleges Abuse of Power by Ortega, Romley, others. Phoenix New Times.
Wong, S. (2008, December 26) Phoenix’s budget gap grows bigger The Arizona Republic.
Berry, J. (2009, January 01) Phoenix unveils $270 million in cuts. The Arizona Republic
Ferraresi, M. (2009, January 01) Phoenix police, fire asked to cut costs. The Arizona Republic.