. . . and everything to do with local political power
A guaranteed groaner when teaching a fire officer course is to talk about “Mrs. Smith” or The Phoenix Way. Firefighters are quick to point out that they are not in a retail trade. Users of 9-1-1 are called victims or patients, not customers.
With Fire Chiefs Clack and Rubin embracing Brunacini customer service, a brief search on TheWatchDesk will provide vigorous and emotional responses from city firefighters: Baltimore example, Washington example.

DCFEMS Community Service Unit – Go HERE to read Vito Maggiolo’s dcfd.com article
The Phoenix Way does not travel well outside the Valley of the Sun. It makes no difference if the plan was lifted from the PFD website out-of-context or implemented by a retired Phoenix command officer at a new fire department.
But in the city where it started, it is protecting firefighter jobs. There were two significant pressures in Phoenix that provide an example of carbon transformed into a diamond.
PRO-BUSINESS WITH A BULLET
Phoenix public safety unions won the right to collective bargaining in the early 1980s. One result of this political activism was a firefighter-initiated referendum to replace the at-large city council system with single member district elections. This eroded the ability of business leaders to influence city operations.
Phoenix is lead by old-school Republican conservatives. It is the home of two senators who were presidential candidates, Barry Goldwater and John McCain. In the 1980s and 1990s the police chief functioned as a political operative, using his law enforcement authority to investigate and harass political foes. (HERE)
Just before the 1982 single-member district referendum vote occured, more than a dozen firefighters, including the union president, were arrested on cocaine charges. Duane Pell, a former city council member and IAFF Local 493 leader, talked about this incident in a 1993 Phoenix New Times article.
“The headlines were firefighters involved in major drug trafficking, a system of drug trafficking that, because of the convenient location of fire stations throughout the city, made perfect locations for firefighters to distribute cocaine,” says Pell, describing the allegations. Most of the firefighters were cleared of criminal charges and no major drug ring was ever found.
This arrest started a decade of intimidation and harassment of the union president. Eleven years after the unfounded cocaine arrest, IAFF Local 493 President Pat Cantelme filed a $1 million lawsuit accusing the police chief, county attorney and others of violating his civil rights. (HERE)
WE COULD ALWAYS CONTRACT WITH RURAL-METRO
During this time Scottsdale-based Rural-Metro was a successful for-profit contract fire protection corporation. Imagine working every day in a city that is hostile to organized labor and points to a neighboring private corporation when things get dificult. For the metro Washington readers, it would be as if McLean/Tysons, Bethesda/Chevy-Chase, Inner Harbor or Georgetown/West End were protected by a for-profit fire department.
APPLYING NATIONAL LABOR RELATIONS BOARD (NLRB) TECHNIQUES
Phoenix started the Labor/Management effort in 1984 using a NLRB Relationship By Objectives (RBO) procedure . RBO is recommended when labor and management are at an impasse. The RBO process created The Phoenix Way, The Big Five and “Be Nice.”
Be Nice covers both the internal (firefighter) and external (Mrs. Smith) customer. Within the department there was a tremendous effort to encourage, reinforce and reward nice behavior. It was a recurrent feature within their internal publications and videos, retelling customer service stories and celebrating random acts of kindness.
During a discussion of organizational structure, a PFD captain identified a senior staffer as “the Deputy Chief for Being Nice.” For a municipality involved in hard-ball politics, each positive firefighter/civilian encounter increased citizen support of the department.
BE NICE PRODUCES VOTER SUPPORT
Voters passed Proposition 1 in a September 11, 2007 election. Proposition 1 hikes the sales tax 0.2 percent, which will be used to hire 500 new police officers and 100 new firefighters within the next two years. (source – Goldwater Institute)
During an October 2008 budget work session, the Associated Press reported “… a majority of the City Council expressed support for increasing the public-safety budget by $10 million, or about 1.3 percent, while cutting the other departments by 25 percent to 45 percent.”
PROPOSED FY 2010 BUDGET
With a budget deficit approaching $270 million – a 22% reduction in projected revenue - city agencies were directed to provide budgets reflecting a 30% reduction of expenditures. Public safety was directed to provide a 15% reduction. Courts, police and fire account for 68% of the city expenditures.
The proposed FY2010 budget released last week calls for elimination of 1,300 of the exising 14,000 city jobs. (HERE) This reduction is on top of a $90 million budget cut in early 2008.
NONE of the 1,588 firefighter postions were eliminated in the proposed city budget. The department will be losing some of their 350 civilian employees and will run no recruit schools in 2009. The fire department will reduce it’s FY10 budget by 7.5%. (HERE),
“Seventy percent of our general fund goes to first responders,” said Councilman Michael Nowakowski. “You can’t cut from police and fire because it’s a need. Our city is growing and we need officers on the street and firefighters and paramedics out there to protect our families.”
This is a far cry from the city council sentiments in the 1990s, when candidates ran against public safety labor and their featherbedded jobs. Maybe being nice is not just a warm and fuzzy sentiment.
Mike “Fossilmedic” Ward
Diamond or Dust budget series
Lacey, M. (1992, December 30). The Pursuit of Pat Cantelme. Phoenix New Times.
Pasztor, D. (1993, February 3). Arizona’s Own J. Edgar Hoover. Phoenix New Times.
Pasztor, D. (1993, March 3). Firefighter Fires Back: Union Chief Alleges Abuse of Power by Ortega, Romley, others. Phoenix New Times.
Wong, S. (2008, December 26) Phoenix’s budget gap grows bigger The Arizona Republic.
Berry, J. (2009, January 01) Phoenix unveils $270 million in cuts. The Arizona Republic
Ferraresi, M. (2009, January 01) Phoenix police, fire asked to cut costs. The Arizona Republic.
To “FD” or Not “FD,” – Politicians Puzzled
CommentsTHE SAN CARLOS, CALIFORNIA, CITY COUNCIL is considering a brainstorm presented by their City Manager Mark Weiss. He thinks that the cash-strapped city could save $3 million to 5.5 million if they shut down the police department and the fire department and contracted other agencies to provide the emergency services.
His plan calls for contracting with the San Mateo County Sheriff’s office to patrol the streets and answer calls, and making an agreement with the California Department of Forestry and Fire Protection, or CalFire, to come in and answer fire calls.
According to THIS ARTICLE in the San Jose Mercury-News, Weiss said he prefers the outsourcing plan because the city needs to “do something bolder” than what they have been doing for the past several years. His alternative proposal to the “outsourcing” is to save the money by, among other tricks, closing the city’s Youth Center and discontinue televising the City Council meetings. (We are not making this up…Ed.) The article does not say whether Weiss has gotten any pre-approval from either the Sheriff’s Dept. or CalFire for this scheme.
Firegeezer is of the opinion that the good citizens of San Carlos are in real trouble when their city is being run by somebody who thinks that running a “youth center” is more important than running a police station. When you think that televising the city council public meetings is more valuable than sending out a fire engine to handle an emergency, then you have completely lost touch with reality.
“If we adopt this, if we totally outsource departments, it will dramatically affect how we do business,” Weiss said. (At least he’s got that part right….Ed.)
The San Mateo Daily Journal has MORE.
San Carlos Fire Department WEBSITE.
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IN VIGO COUNTY, INDIANA, NEVINS TOWNSHIP Trustee Carl Gregory arbitrarily shut down the town’s volunteer fire department last Monday March 1 after he became upset with some administrative shortcomings of the VFD.
Gregory donned his best coveralls for this interview with WISH-TV last week:
But the township leaders have had second-thoughts on such a drastic reaction to the lack of a few reports and rapidly called a meeting of all the involved parties to settle the dispute. Work has commenced at the firehouse to satisfy some requirements and the volunteers are expecting to return to answering alarms in a few days.
WTHI-TV Ch. 10 filed this video update last night:
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