Snarky whine gets genuine help
I tweet snarky observations when on road trips. Posts driven by boredom and irritation. Unexpected reaction when I snarked on FaceBook.
Arrived at Reagan National Airport (DCA) at 6 am for a 10:32 Saturday flight. Planned to knock out some work, including Saturday's Car-Toon.
Historic Terminal A has no lounge but JetBlue has eight stools with power outlets.
The delays start (and the issue from the airline side)
At 7:59 am get an alert from TripIt that the flight is delayed 20 minutes. No big deal.
Equipment issue at Omaha is delaying departure, mechanic looking at plane.
At 8:19 am the second alert from TripIt adds 4 hours. Ouch.
Needed part is at Kansas City repair center … trucking part to Omaha. (Thats a 2.5 hour, 172 mile trip)
Double check with FlightStats …. yep I will spend most of the day in Terminal A.
FaceBook whine yields generous response
Post a picture of the FlightStat alert of the 265 minute delay with the caption "Planned to sleep on the plane … hard to stretch out in historic Terminal A."
Wow, a lot of friends surfing FaceBook. Two with airport connections provide actionable suggestions.
Have to admit I am just whining and not in distress.
The delays continue:
Third alert at 12:30 adds 30 minutes
Fourth alert at 12:49 adds 30 minutes
Fifth alert at 13:39 adds 57 minutes
Frontier runs a lean system. No electronic status board at gate, heard no announcements about delay.
Gate attendants were busy reticketing passengers … at some point the later flight was morphed into the morning flight number … requiring the reissuing of boarding passes again.
In a 15:04 response to a friend that provided an actionable suggestion:
A never ending cascade of missed details.
Like an emergency call that starts with a problem, this trip continued to have missed details.
Oops, need to add fuel to fly to Kansas City … need to re-open cabin door while the fuel truck returns to our location.
Finaly arriving at Kansas City, the contractor that staffs the rental fleet bus did not plan for a plane to arrive 6.5 hours late, did not change pattern.
The wait for the rental car bus becomes 30 minutes … nice sunset … getting colder … serenaded by a recording saying that the rental fleet bus is on a ten minute schedule … when calling our rental car vendors told "… we have no control over the bus."
Nor do I on outside impacts on travel.
Mike "FossilMedic" Ward