
… well, evacuated their headquarters
America OnLine (AOL) set up their first headquarters in Tyson’s Corner’s, the closest thing to a central business district in an urban county that spreads to 499 square miles.

8619 Westwood Center Drive
A four story, 97,000 square foot, sprinklered office building at the end of a cul-de-sac. My first encounter with AOL was standing by on Engine 29 as a helicopter was positioning a huge auxillary generator at the rear of this building.
The generator was the size of a locomotive. Lifted from the front of the building to the rear. It supplemented an existing back-up generator that would normally be used by a community hospital.
It took a Sikorsky CH-54 “Sky Crane” helicopter to handle the generator.
Life in the Emerald City
Brand new Seagrave pumper and 100′ tiller were assigned to the Tyson fire station when it opened in December 1978.
They were replaced after six years of brutal workload that included responding to 20 to 35 alarm activations every day. Alerts came from the smoke, fire and waterflow monitors that covered 30 million square feet of office and retail space.
New occupancies were announced with a flurry of activated alarm responses, up to six a day, until the alarm system was sorted out. It would take weeks for some occupancies.
By time I got to Engine 29, the department was on its third program to control the false/faulty alarm problem. A “Faulty Alarm Ordinance” with a progressive series of sanctions was passed by the Board of Supervisors. Recurrent alarm system problems would compel a complete retest of the fire alarm/detection system by Fire Prevention at a price designed to encourage early correction of problems.
You cannot come in here
Some tenants do work for the federal government that require extraordinary security. The most extreme worked in buildings or floors where the fire department was completely denied access.
Fire-rescue emergencies were coordinated with the on-site security team. There were few response problems within the truly top-secret facilities.
Not so for many of the places posing as a secured facility.
Graveyard AOL Dogs
For whatever reason, the overnight security team at AOL rarely followed the activated alarm protocol developed by Station 29 and the building manager. They would reset the alarm before the fire department arrived and denied entry into the building.
When the events were rare and months apart, it was an irritation. We documented their actions and notified the building manager and fire prevention.
Now I was seeing them once every couple of weeks. They were still clearing the alarm before we arrived and not letting us in. Issued fire company level “Notice of Violation” report after every encounter and started a log for Fire Prevention.
In anticipation of a continuing problem, I dusted off my supervising fire marshal guide. Made sure I had copies of the county ordinance and state statute.
“Engine 29, we are getting notification of another alarm activation”
It was after 1 am. I do not remember if we were still on the scene or a couple of blocks away when dispatch notified us that they were getting another alarm activation at 8619 Westwood Center Drive. It was the sixth alarm activation in 14 days, second one since midnight.
The central monitoring station reported that it was a different alarm type/location than the one we just cleared. I requested the duty fire marshal and the balance of a first alarm assignment.
Informed the security supervisor that I believed there was a fire or dangerous situation in the building and was ordering an evacuation. Provided a copy of the ordinance and indicated that failure to immediately comply with this order will be handled as a charge of obstructive behavior by the county police.
Suggested that he may want to notify the building manager before I call him.
Dozens of unhappy technical staff were standing in the parking lot as the balance of the first alarm arrived.
Anti-climatic resolution
Dirty smoke detectors were driving the increased alarm activity. The different type of alarm that triggered the evacuation was a trouble signal after a dirty detector shorted out.
The new graveyard shift security force supervisor had no problem following the activated alarm guidelines.
(I still could not log into AOL while sitting in the fire station a quarter-mile away – oh the days of dial-up service)
Mike “FossilMedic” Ward
How’s Your Situational Awareness? (Part 2)
Comments OffTenth Anniversary of the USS Greeneville Collision - Part 2
(Part 1 of this 2-part series is HERE)
At periscope depth, the OOD conducted a low powered search and then the CO intervened and conducted both low and high powered searches. His search was “un-cued” meaning he did not request that fire control tell him the bearings for known contacts so he could do a visual double-check. The CO missed the Ehime Maru possibly as the result of haze in the area and the fact that the Ehime Maru was approaching at an angle and was white in color. The Navy Board also found that the search was unnecessarily hurried and that the sub should have come up further in order to allow for a thorough search above the 4 to 6 foot swells.
Collision
The Greeneville executed a dive. An emergency main ballast tank blow was then called which caused her to rise bow-first towards the surface at a sharp angle. Seventy-one minutes after first contact, the Greeneville’s aft section and rudder struck the Ehime Maru a sharp blow and cut the double bottom vessel from starboard to port. She sank within minutes.
Discussion
Bridge Resource Management, similar to Crew Resource Management, was not effectively employed on the Greeneville. Various personnel in the control room including the OOD, the Sonar Supervisor and the Fire Control Technician of the Watch (FTOW) have responsibility to advise on actions necessary to ensure that the contact picture is adequate before the boat nears the surface. It’s a “see something/say something” requirement that is very relevant for fire/rescue operations. If actions are about to be taken that are potentially unsafe, it is up to the crew to speak up.
Prior to this incident the CO had been the subject of discussion over his very “directive” style of leadership. During one training exercise, rather than allow the OOD to control the ship, the CO directed ship movements from his stateroom using data displays.
The CO was effectively driving the boat by giving exact orders to the OOD who then simply repeated them to the helmsman. It was somewhat analogous to an incident commander overly involved in tactical operations to the exclusion of strategy and scene safety. On the Greeneville that day two people were driving and no was watching for traffic ahead.
As the ship prepared to go to periscope depth the OOD skipped the mandatory briefing that was to occur before such an action. In doing so he lost the opportunity for key crew members to trade essential information about surface contacts and to agree that it was safe to begin the procedure.
The lessons learned from the Greeneville are directly applicable to fire fighters and paramedics who work in a dynamic environment where safety and success rely on effective communication and situational awareness.
Sources:
* NTSB Marine Accident Brief
Collision between the U.S. Navy Submarine USS Greeneville and Japanese Motor Vessel Ehime Maru near Oahu, Hawaii
February 9, 2001
* US Navy Court of Inquiry
Circumstances Surrounding the Collision Between USS Greeneville (SSN 772) and Japanese M/V Ehime Maru that Occurred off the Coast of Oahu, Hawaii, on 9 February 2001
Eric Lamar
ericslamar@gmail.com