
About 15 years ago I went from a once-a-year airline passenger to taking 20 some flights a year. Flying went from an adventure to a chore.
Despite the glamor and exclusivity of 1950's business trips, my dad HATED flying and was a nervous traveler. He obsessed about trip disruptions and would come home exhausted by the stress of business travel.
That probably explains my occasional episodes of flop sweat when I pack for a trip.
EVOLUTION OF A FREQUENT FLYER
With each flight you learn more about the customer side of airline travel. Through observation and experience you gather tips and tricks to facilitate the process.
This creates expectations. You fume when travel plans are disrupted. You KNOW what the Ticket Agent (TA), Gate Attendant (GA) or Flight Attendant (FA) SHOULD do to make things right for you.
Unless you work within the airline industry, you do not really know how things work. This 2006 FlyerTalk discussion board post about operational upgrades, from former gate agent DullesJason, will give you a flavor of what is going on behind the podium. (HERE)
"You Are Ruining My Trip"
It is human to describe how an airline trip disruption personally impacts you. You are missing your kid's first baseball game or you will be fired if you miss this meeting.
I have learned that the most effective resolution method is making you needs known (I need to get from A to B today), be as flexible as possible and let the system work.
You can get to a state of Flow, Mihály Csíkszentmihályi's positive psychology concept. A person performing an activity is fully immersed in a feeling of energized focus, full involvement and success.
The Ryan Bingham character in Walter Kin's Up In The Air 2001 novel (and 2009 movie) is the closest example of a frequent flyer approaching a state of Flow while meeting his goal of being the 8th person to rack up 10 million frequent flyer miles with one airline.

"Ryan Bingham" from 2009 "Up in the Air" movie
Bingham lives in Airworld, "… a nation within a nation, with its own language, architecture, mood, and even its own currency." Forbes.com excerpted a detailed description (HERE).
Ambulance World
As a former player in Ambulance World, I was on the verge of an infrequent flyer emotional meltdown while waiting for an interfacility ambulance transport for my mom.
- The original plan was a 6:30 pm transfer. Request made at 3 pm.
- Medical complication requires reassessment. Cancel 6:30 transport, ambulance dispatcher says "good," they are backed up tonight.
- Make request for 8:30 pm transfer at 5 pm.
- No ambulance at 8:30 pm, nurse tells parents "they are sometimes late."
- For the third or fourth time I explain to my parents that the fire department does not provide interfacility transports, even for FossilMedic.
- Pain medication is wearing off, mom was expecting to leave at 6:30. Very uncomfortable and cranky.
- I call the ambulance dispatch office at 9:07 pm. Mack says they will be there in 45 minutes.
- About 9:20 dad sees an empty ambulance stretcher and runs after the crew. They are from a different company and are picking up another patient.
- I learn later that he went down to the emergency department to see if he could "incentivize" anyone to take the transport.
- I have cellphone numbers of some of the ambulance company senior officers. Should I call them? Doubt that it would produce another crew this late.
- At 9:40 pm I lean on a nurse to call the ambulance dispatcher back. My "Flow" is long gone. They are now 30 minutes away.
- Mom is demanding to go by car, which is medically contraindicated.
While the best response is to take a deep breath and relax, I cannot.
My parents are in their mid-80s. Dad has been up since 12:15 am, the third night in five he has had little sleep. What started as pain of unknown origin days ago has become a serious medical condition with significant implications.
A tardy ambulance is extending her pain and draining our reserves. There are still many unanswered questions and the specialized facility that can help is as good as a million miles away. I am helpless and feel a twinge of building rage.
Ambulance crew arrive about 10:20 pm. They are nice guys who have been running from transport-to-transport.
Most of the 20 minutes spend doing paperwork seemed to be a social visit with the nursing staff. Disappointing.
While they were doing "paperwork," Dad and I got her to the toilet, cleaned-up, redressed, re-splinted and ready to go. I had to interrupt the story telling at the nursing station to tell the crew that the patient was ready. They were surprised, I got another twinge.
The intake process at the specialized center was completed around 1 am.
Mike "FossilMedic" Ward – December 16, 2010
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