A 79-YR.-OLD MAN IN HAMPSHIRE, ENGLAND, RECEIVED A DOUBLE-DOSE of National Health Service incompetency earlier this month. The resident of Bishop’s Waltham was downed by an infection on June 3 and needed emergency transport to the nearest hospital in Winchester which was 11 miles away from his home. So his wife called the South Central Ambulance Service NHS Trust and they responded.
Mr. Leslie Palmer was packaged up and put in the ambulance, ready for the 20 minute trip when things started to not go just right. His wife tells Andrew Napier of This is Hampshire:
Mrs Palmer explained that the first time she knew something was wrong was when the driver said they were in Charles Watts Way, Hedge End – the opposite direction – and 19 miles away from the hospital.
“I heard the man inside tell the driver ‘get on the motorway’ but it was much longer than it should have been,” she explained.
They eventually reached the hospital 45 minutes after setting out on the 11-mile journey. Nothing has been reported on just what the NHS hospital did for Mr. Palmer, but it didn’t seem to work. He was sent back home where just two days later he required emergency transport back to the same hospital.
This time he got a different ambulance crew, but like the first one they have been forcefully instructed to always follow the guidance of the SatNav system on all of their travels. (Street knowledge is apparently discouraged at South Central.) She tells the PA how this journey went:
After leaving their home at 6:50 pm, “We were soon going through lanes I had never seen before,” said Mrs Palmer, a retired nanny.
“We were on little roads no bigger than the ambulance and my husband’s head was shaking around and we thought we were going to end up in a farm yard at any minute.”
Mrs Palmer said that the ambulance eventually got off the lanes at a village called Fishers Pond at 7.30pm but still five miles from the hospital in Winchester.
Another 45-minute scenic cruise for the Palmers.
Mrs. Palmer later stated the obvious, ”It’s an utter nonsense. Taxi drivers have to know the roads, why can’t the ambulance driver know the roads – I cannot believe it.”
South Central Ambulance Service WEBSITE.