AFTER A 3-MONTH TRIAL PERIOD IN QUEENS, the New York City fire department will be introducing new dispatch guidelines for the other boroughs.
The upgraded practice calls for dispatching the companies immediately before taking the time to collect the ancillary information. Dispatchers will keep the callers on the line and continue to get information and then relay it to the responding companies.
[photopress:fdny_dispatcher_brooklyn_britton_crosby_1.jpg,full,centered]
Brooklyn dispatch photo by Britton Crosby
The new procedure was instituted as a means to reduce response times and it proved successful in the Queens trial.
The New York Times has an article describing it HERE.
Firegeezer notes: Maybe the article is leaving something out, or perhaps I’m missing something. But departments throughout the country have been doing this for 30 or 40 years already. What’s new?
