apparatus firegeezer on 30 Dec 2007 09:52 am
E-One Makes Good on Lemons
FIVE YEARS AGO THE ROYAL OAK, MICHIGAN, Fire Department ordered a matching pair of pumpers from E-One. But ever since they’ve been in service, they have had a steady stream of severe maintenance problems such as not going into pump gear.
After long and determined negotiations, E-One has relented and agreed to replace them with two brand new engines at no cost to the FD.
Royal Oak Fire Chief Wil White
will now get his fleet standardization.
Free Press photo
“We recognized that the firefighters had lost confidence in the vehicles, so we thought it best to just get them out of there,” said Dan Little, vice president of sales for E-One.
And there was probably another incentive for doing it, too: Chief White and the city were so impressed by the resolution, they ordered nearly $2 million in other equipment from the same company, including a 100-foot ladder truck and three more pumpers.
The Detroit Free Press has the full STORY.
Royal Oak Fire Dept. WEBSITE.
on 31 Dec 2007 at 3:42 pm 1.Fire Gear Cleaning Guy said …
That is a good move by E-One. Had they not replaced those engines, I would bet the department would never buy a thing of theirs again. By giving away two engines, E-One made sure they will continue sales to the department in question AND neighboring departments.