Uncategorized firegeezer on 22 Aug 2007 08:45 am
Dispatch Chaos in Melbourne
MELBOURNE, AUSTRALIA’S AMBULANCE service, was in a “state of bedlam” last week when a botched upgrade disabled the service’s computer-aided dispatch system for 24 hours.
In a scene that must have been reminiscent of a Keystone Kops routine, they had several ambulances showing up at the same incident while others didn’t get anyone there. Ambulances were crossing paths on their way to calls and nobody knew where any of them were.
ComputerWorld Australia has the full STORY.
Firegeezer adds: I notice in the article that the ambulance workers are represented by the “Liquor, Hospitality and Miscellaneous Union (LHMU).” That sounds like another story in itself.
